“Vorsicht Betrug !”
Nothing! Beware of fraud! We booked a Deluxe room for one night on our motorcycle trip. At check‑in we were asked if we wanted air‑conditioning. Since the Deluxe room has it, I said yes, and the staff told us we had to pay extra. Then they told us we had to pay for the room at all. I showed them the booking confirmation and my credit‑card payment confirmation multiple times. They brought in the manager, who also didn’t accept the payment confirmation. The problem is you can’t cancel because the payment would also be forfeited. The manager called the owner, who also wanted money from us. We had to argue for half an hour until they gave us a normal room without air‑conditioning, even though we had paid for the Deluxe. It was very dirty and uncomfortable, the toilet was broken and there was only a bucket for showering. In the morning there was no electricity and the generator wasn’t turned on even though we told the staff. It’s outrageous how criminal this hotel is. Absolute caution!
Dietrichf7 maanden geleden