The location was convenient, close to the city center and the metro. The check‑in was a nightmare, all done via phone. When we arrived, we still hadn’t received the codes to unlock the room or to drop off our bags. We tried calling the 24‑hour number listed, but got no answer. The building concierge contacted the manager to have us called back. Throughout our stay we struggled to get into the room because every door is phone‑controlled. We kept trying to reach someone, still no reply. Finally, when someone answered, they told us we’d have to wait an hour for someone to come, even though our phone had no battery. Luckily, other guests who had managed to open the doors appeared.
Gloria·4 maanden geleden