“Hotel room disappointing - all staff were very nice and very helpful.”
All staff were very helpful and nice. The cloisters atmosphere was wonderful and peaceful; the central old‑town location was excellent. Breakfast was the usual continental, and the coffee was good. The room we received was not what the website showed: the listed rooms were renovated, larger, brighter, and more modern, but ours was very basic with a tiny shower, no TV (probably a blessing), and the only mirror was in the bathroom cabinet. We decided to complain, but when we reached reception another couple were already loudly venting about the same issue; we chose not to stress and carried on with our holiday, yet it was disappointing that for our brief 4‑night stay we didn’t get a nice room.
Susan·3 weken geleden