“Patient staff and happy chaos”
Every time we queued for a lobby photo, the kids couldn't stop giggling, and the staff were incredibly patient, making our family feel right at home.
AnneliseEen maand geleden
Een ogenblik…
★★★★·Pekanbaru·6.1
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of typ het gewoon — “rond de 20e, drie nachten”
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Collection O Senapelan, formerly De Town Hotel, delivers 4‑star comfort in Pekanbaru with air‑conditioned rooms, free Wi‑Fi, parquet floors, tea/coffee makers, hairdryers, seating areas, TV and full bathroom amenities. Guests enjoy a terrace, outdoor seating, lounge, 24‑hour front desk, daily housekeeping and room service.
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Hoe gasten het hotel beoordelen, aspect voor aspect.
Every time we queued for a lobby photo, the kids couldn't stop giggling, and the staff were incredibly patient, making our family feel right at home.
Annelise·Een maand geleden
The space was large, but the bed was as small as a family‑suite bed. The bed was too small, there were no toilet tissues, no towels, and no hot water.
Siti·11 maanden geleden
The location was fine, but there was no hot water for showers, the toilets were broken, there were lots of bugs, and no refunds were offered.
Johns·Een jaar geleden
The people were friendly, but the description on the booking site was completely misleading. You can see Oyo in the photos, which was probably when the hotel was okay; now it’s unacceptable. It’s worse than a 2‑star hotel: dirty toilets, dust, dirty sheets, ants and cockroaches everywhere, no hot water in any room, no soap or shampoo, and only a toothbrush and one towel for two people. After leaving, I got an itchy back the next day.
Sergi·Een jaar geleden
You can’t fault this place at all for the price—you get a lot of meat for your money. The receptionist was warm and welcoming. The room was spacious with an outside view, and the toilet and shower were clean. Special mention to the cook in the restaurant: he will cook anything you want at an incredibly affordable price and is brilliant for help and advice. Everything is nearby, including an IndoMaret with an ATM right opposite. A plug socket next to the bed would have been nice. There are a million potholes straight to the sewers in Pekanbaru, but that’s not the hotel’s fault.
Nurul·Een jaar geleden