“A fuir”
We had a reservation, but when we arrived there was no one. Just the owner’s ex‑partner told us the owner was away and the room wasn’t ready, the jacuzzi was empty and unclean! They left us stranded. I called the owner, who immediately asked to speak to his ex‑partner and hung up without explanation; he didn’t even answer when I called back. Total disrespect and unprofessionalism! We had to spend an hour finding a backup plan because everything was booked. The weekend was ruined. On top of that, my account was charged for the first room and then again for the second, and I had to waste time requesting a refund—unacceptable.
SophieEen maand geleden