Hello, I’m writing to bring a serious issue to your attention. I booked your property and was later contacted by a person who requested additional payment outside the platform. Trusting that the person was connected to the property, I transferred the amount requested. What concerns me is that after receiving the payment, the person did not even acknowledge receiving it properly and continued giving unclear explanations. This behavior is highly unprofessional and raises serious concerns about guest safety and potential fraud. As a property owner, I strongly recommend that you verify who is contacting guests in your property's name. If an agency or third party is handling your bookings, please review their activities carefully. It is only a platform that connects guests and properties. The responsibility for guest communication and payment procedures should be properly monitored. I also suggest that you review and update your listing and ensure that no unauthorized person is contacting guests or asking for payments outside official channels. If agencies are involved, they should be instructed clearly not to engage in practices that can mislead guests. I am from Northeast India, and I genuinely care about the reputation of tourism in our region. I do not want other travelers to face the same situation. Incidents like this damage trust and create a negative impression for visitors. I have preserved all screenshots, payment records, and WhatsApp conversations related to this matter and can share them if required. I hope you will investigate this issue seriously and take steps to prevent similar incidents from happening to future guests. Thank you
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