“Réservation non honorée par la propriétaire au dernier moment”
We never saw the room we had booked. Two days before arrival the owner called us to ask that we leave the reserved room in the Grenadine house to honor another booking, offering instead a similarly rated apartment nearby. We asked for photos or a video of the second location to confirm our agreement; she sent a video via WhatsApp two days later, one hour before the agreed arrival time, showing only the apartment’s surroundings with a somewhat unwelcoming entrance. On arrival we found an apartment on the edge of the national road, above a laundromat, with ammonia smells everywhere, unsecured roof access, traffic noise, and old, dirty furniture. We requested the original room back, but she refused. By 18:00 we had no choice but to cancel the reservation and scramble for another place at the last minute, disappointed by the lack of reliability in this booking.
Philippe·Een maand geleden