“Das schlechteste was ich je erlebt habe.”
The location in this area and the parking are very convenient.
The dining is only at cafeteria level. Employees are left alone and have to do everything: check‑in, cocktails, breakfast service, buffet stocking, and more… nothing hotel‑worthy, as I’ve seen better youth hostels. During breakfast, some items weren’t refilled. Cooked eggs were out of stock – never seen such poor service! No compensation or apology. It seems they don’t even know how badly they’re doing their job. Dishware is only haphazardly cleared and then left with a service cart, like in a cafeteria. With the same cloth, we wiped chairs and tables, top hygiene… Today at breakfast there were no rolls, just the cheapest baguette sticks, which the service staff broke in front of guests to fit into the bread baskets. I come from the industry and know what I’m talking about. Just keep doing this and you’ll lose guests. The castle part of the hotel has a lot of potential, but here something is seriously wrong with management. Also, a family room for 210€ per night in this category is outrageous. The annex has FDGB charm. Sorry, this is not how hospitality should be!
Marko·3 weken geleden