Grand Palladium Kantenah Resort & Spa - All Inclusive

The food and facilities were good.

Zambrano·Een maand geleden

“Excelente”

Everything was very organized; you can enjoy all three hotels and I loved it. Maybe the food was the same menu almost every day.

Fatima·Een maand geleden

“Mejorar el checking y el checkout”

The baby facilities were fantastic. The check‑in and check‑out logistics were terrible; we waited 40 minutes to enter because of a line, and at departure they delayed luggage delivery.

Fernandez·Een maand geleden

“Thank You! Our stay was exceptional!”

We loved almost everything, but especially concierges Raul Ocampo and Roberto (pool concierge). they were great, truly assets to your resort staff. The pools are gorgeous, the all inclusive food was wonderful, fresh, huge variety, and delish. The communication between hotel staff, concierge and internal resort shuttle, really surprised us how much they all knew about our experience from person to person. The restaurant staff is outstanding as well. We loved the monkeys, the iguanas, the birds, the cuoti, the raccoons and the capybara. all added so much to our experience. Thank you for loving the wild life and integrating the resort kindly into their home. When we checked in, we were going on 4 hrs of sleep and numerous hours since our last meal. We just wanted to get our bags to our room and eat. The immediate conversations about timeshares and perks for our time to listen on our vacation was a bit offputting. Please reconsider your approach. It took us by surprise and made us question everything about the check in and whether or not something sketchy was going on. We were only there for 3 nights of our trip, we didnt want to spend even a moment of our time talking about timeshares. You might consider that before you start pressing the timeshare aspect with guests who are staying less than a week. That said, the rest of the stay was a great experience

Kimberly·Een maand geleden

“Excelentes Instalaciones , pero mal Servicio y Atencion. Puras ventas de parte del Staff del Hotel”

The pool, room, theater shows, and overall lobby were great. However, I was charged a environmental tax at reception, had a sales conversation that lasted over two hours, and the restaurants were split between all‑inclusive buffets, reservation‑only venues, and paid venues. Reservation restaurants had a menu and a premium section that cost extra. The staff’s service was poor; we requested luggage pickup and it never arrived, so we had to retrieve it ourselves because the transport was already waiting. Check‑in took over 30 minutes as they tried to upsell upgrades and register our app so the sales team could sell us a Palladium membership. On the third day they forgot to clean the room; we reported it because we needed towels and didn’t want it to happen again the next day. On the fourth day a waitress sold us a 950‑peso access for a dinner that night. Overall, the hotel is all about sales, and the service is bad.

Brisekshino·Een maand geleden