Red Lion Inn & Suites Caseyville

The hotel was filthy; the corridors and their carpets were extremely dirty, and the room had a strong chlorine smell like a swimming pool.

Abhijit·Een week geleden

“I left within 15 minutes”

Unfortunately, I cannot say I had a positive experience with this property. I ended up having to leave shortly after arriving due to multiple issues with the room and serious concerns about my safety. I would absolutely not recommend this hotel, especially to anyone traveling alone. From the moment I arrived, I encountered multiple issues that made me feel uncomfortable and unsafe. The room was dirty, there was a roach trap present, the air conditioning was not working, and my door did not lock properly. As a solo traveler, having a door that does not properly secure is an extremely serious concern. There were also signs and circumstances around the property that raised serious concerns for me about potential sex trafficking and my personal safety. I cannot speak to anyone else’s intentions, but the overall situation made me uncomfortable enough that I knew I could not stay there. I spent approximately 15 minutes in the room before deciding to leave. That was the time it took me to recognize the problems, carry my belongings back to my car, and arrange alternative accommodations. Despite these concerns, management refused to refund me because I had technically occupied the room for 15 minutes. I was not trying to take advantage of the property. I was trying to get out of a situation where I did not feel safe. What made the experience even worse was the manager’s response. Rather than taking my concerns seriously, he insisted that nothing was wrong with the hotel. Being told that everything was fine when I was dealing with a room that had cleanliness issues, no working air conditioning, and a door that would not lock properly felt incredibly dismissive. I paid for accommodations expecting a clean room and a basic level of safety. Neither of those expectations was met. I had to find and pay for somewhere else to stay, and I was left dealing with the financial consequences of a situation I did not create. I would never recommend this property to anyone. If you are traveling alone, please take your safety seriously and inspect your accommodations carefully upon arrival

Makiya·2 weken geleden

The room was fine, but there were bugs.

Birge·2 weken geleden

The room was okay, but there were cock roaches.

Birge·3 weken geleden

I booked for the wrong night through the system, have been waiting for my refund ever since, and will not stay there again—roaches and everything!

Patricia·Een maand geleden