“Convenient Location, But a Nightmare Stay”
I recently stayed at this hotel due to my husband's early morning surgery at UAB ST. Vincent, and while it was conveniently located, our experience was marred by a series of frustrating events. Our reservation wasn't received by the hotel, and after a lengthy 1.5-hour phone call, it got canceled. The check-in process was also a nightmare, taking 30 minutes for the clerk to admit she couldn't check us in due to a hotel system issue, and she was quite rude when confronted about it.
Bev8 maanden geleden