“Underwhelming and disappointing service”
The location suited our needs, but the service was terrible and the rooms were dirty. Check‑in was at 2 pm, so we waited in Rocky until then and found the door closed with no one at the desk. A male staff member told us we’d have to wait another 20–30 minutes, citing “government takes priority” as the reason we were downgraded to a room with two single beds instead of the queen we paid for, even though my partner also works for the government. We were offered a move the next day, which we accepted. The shower had a chunky yellow residue left in a corner, debris remained in the cabinets, and the carpet felt unclean. The next morning we returned to reception and were given a new key with a 30‑minute wait; an hour later we returned and the room we were assigned was still unclean, and the receptionist was unsure why it was given to us. The third room was acceptable, but the overall impression was already ruined. The pool was also very dirty, making a swim feel unwelcoming after the stressful check‑in.
Tahlia·3 weken geleden