“À FUIR / NON CONFORME A L ANNONCE”
Avoid this place / not as advertised. We were very disappointed with our stay at this Riad. Unfortunately, the experience was far below our expectations. Several issues arose: * Shower had extremely low water pressure and no hot water throughout the stay. * Room was very hot, with only a fan that kept stopping while temperatures approached 40 °C, so ventilation was very insufficient. * No housekeeping during the stay and no replenishment of toiletries: only two small samples of shower gel for two people. * Bedding was uncomfortable. * Half‑board was very disappointing for the price paid: meals were scanty and low quality. One evening we had only soup and kefta meatballs. Breakfast was also very limited, including stale bread. * On the first night we were offered water without being told it would be charged extra; we found out when leaving the table—a detail that should have been given before serving. * Reception was very inadequate: no introduction to the Riad, no explanation about Wi‑Fi, meal times or equipment. * The hammam/wellness area advertised as included was never found or used, and no information was given about it. We ended up cutting our stay short for family reasons, but regardless, the quality of services left us very dissatisfied. We hope these comments help the establishment improve, as the setting could be pleasant but the overall quality, maintenance and professionalism are clearly lacking. We look forward to a response to our complaint.
Philippe·Een maand geleden