Terminal Inn By Edar City -C Ring Road

I’m writing to formally complain about the receptionist, Suzy. She’s been rude, disrespectful, and unprofessional on several occasions, claiming no rooms were available even though I was told there were. This has happened three times, and friends I’ve recommended have had the same experience. The other receptionist I’ve dealt with has always been respectful and helpful, so the contrast is stark. We’re paying guests and have never had issues with payment or extra charges, but I won’t accept disrespect. Management should seriously review this and reconsider whether this behaviour is acceptable for someone representing the hotel. The front desk is the first impression of the property, and this repeated behaviour is unprofessional. I expect this complaint to be taken seriously and addressed.

Samar·Een maand geleden

“Cheap but not cleaned well. I asked for towels but nobody came”

The location is good, but the place is dirty.

Erica·2 maanden geleden

The apartment is a good size, the kitchen is equipped, the location is very good, parking is clean and available, and the staff are amazing and responsive, but the facilities need preventive maintenance—small issues are everywhere, furniture needs a carpenter’s touch, kitchen cabinets require adjustments, toilet fixtures must be inspected and adjusted, Wi‑Fi is slow and needs a big upgrade, and housekeeping should replace the current towels, which are old and worn; nothing major, just a small effort and it will be back in pristine condition.

Mohammad·2 maanden geleden

A pleasant spot that I always look forward to returning to, but the only downside is that couples aren’t allowed to swim together.

Charles·3 maanden geleden

“راحه”

Excellent.

خالد·4 maanden geleden