“Horrible”
Breakfast was mediocre with very few choices, and the staff behaved unprofessionally. I asked for an early check‑in between 6.00 and 7.00 am, even though the site confirmed that availability was subject to it. When I arrived at 6.00 am the night receptionist told me the room wasn’t available and made me wait at reception. I stayed until 8 am when a room finally checked out, but the shift had changed and new staff were at the front desk. They didn’t brief me properly about my wait. I asked again and was told rooms wouldn’t be ready until 11 am; I pointed out the earlier checkout, and he reminded me that our normal check‑in is at 11 am and that an extra charge would be required if I wanted a room earlier. This wasn’t disclosed upfront, so I could have paid earlier instead of waiting two hours. Still, I paid the extra fee and eventually checked into my room.
Mohamed2 maanden geleden