“Séjour très décevant.”
The room booked as “Junior Suite vue mer” was nothing like the description: no real sea view, contrary to what was shown on Booking and the hotel site. The place feels unfinished with missing equipment and no real public spaces, more like a private rental than a hotel. During the stay we faced repeated hot‑water outages, badly timed meals, a very long and chaotic breakfast, and no baby‑friendly gear. Even after reporting on day one, no satisfactory fix was offered—no room change or proper compensation—and the issue was downplayed. We had to leave earlier than planned and book another place at our own expense. A complaint is now pending with the European Consumer Centre for non‑compliance.
Maddalena·6 maanden geleden