The food was really good. I had to move my check‑out earlier because I’m severely allergic to cigarette smoke; I checked the policy before booking and it said no smoking, but in reality it was different. I had a horrible night with an allergic reaction because the guest next to my room smoked almost all night on the balcony and the smell drifted into my room. I complained but nothing was done, and when I asked for a refund for the single night I was told the hotel had no responsibility and that the refund was the booking’s job, even though I paid the full amount at the front desk. I still haven’t heard anything back from the hotel about the refund.
RosangelaEen maand geleden