The room was incredibly comfortable, with a fantastic bed and a perfect setup; the décor was gorgeous and the bathtub was a real bonus. At exactly noon we were rushed to leave in an excessively hasty manner: the reception called us on the phone while the cleaning lady rang our doorbell at the same time, giving us no more than two minutes to finish getting ready. We had already taken our bags out and were clearly ready to leave—my partner was just putting on shoes. Still, the cleaning lady insisted I get into the elevator without waiting and forced me in. In the rush the doors closed on me, causing pain. This conduct was inappropriate and unacceptable toward guests, even during check‑out. It was a real disappointment, as the incident tainted an otherwise great stay.
Mauffret·Een maand geleden