“Left stranded on New Year’s Eve with no accommodation, no support, and no accountability!!”
After a long drive to the Lake District we were told the property was already fully booked, leaving us with nowhere to stay on New Year’s Eve. We were stranded and finally found other accommodation around 8 pm, but it was far from our original booking, so we couldn’t go out or celebrate as planned. Because it was one of the busiest nights, we had to pay hundreds of pounds more than our original rate and lost £90 on pre‑booked Ubers we couldn’t use. The stress and anxiety of being left without a place after a long journey cannot be overstated. We raised the issue, but the owner said there was nothing they could do. We were ignored for over 20 days and still received no response. When we finally got through by phone, the call was abruptly ended with no follow‑up. Being left without accommodation is a serious failure, not a minor inconvenience. The complete lack of communication, urgency, and responsibility from the owner is unacceptable. I would absolutely not recommend this property.
“took my money then told me they were fully booked - still waiting for a refund”
Shortly after booking and pre‑paying, I received a message on the app that the hotel was fully booked. I asked for a refund, but they kept my money. Even after I called a month later to request a credit on my card, they said it was not their problem and told me to contact some intermediary company they use.
“Stay didn’t happen, still awaiting a refund, nothing done and where left stranded on NYE!! Communication awful and zero”
Nothing positive, they took our money and double‑booked us on NYE. The customer service was awful: they wouldn’t answer the phone but replied to a text, which was unprofessional.
“Left stranded on New Year’s Eve with no accommodation, no support, and no accountability!!”
After a long drive to the Lake District we were told the property was already fully booked, leaving us with nowhere to stay on New Year’s Eve. We were stranded and finally found other accommodation around 8 pm, but it was far from our original booking, so we couldn’t go out or celebrate as planned. Because it was one of the busiest nights, we had to pay hundreds of pounds more than our original rate and lost £90 on pre‑booked Ubers we couldn’t use. The stress and anxiety of being left without a place after a long journey cannot be overstated. We raised the issue, but the owner said there was nothing they could do. We were ignored for over 20 days and still received no response. When we finally got through by phone, the call was abruptly ended with no follow‑up. Being left without accommodation is a serious failure, not a minor inconvenience. The complete lack of communication, urgency, and responsibility from the owner is unacceptable. I would absolutely not recommend this property.
“Stay didn’t happen, still awaiting a refund, nothing done and where left stranded on NYE!! Communication awful and zero”
Nothing positive, they took our money and double‑booked us on NYE. The customer service was awful: they wouldn’t answer the phone but replied to a text, which was unprofessional.
“took my money then told me they were fully booked - still waiting for a refund”
Shortly after booking and pre‑paying, I received a message on the app that the hotel was fully booked. I asked for a refund, but they kept my money. Even after I called a month later to request a credit on my card, they said it was not their problem and told me to contact some intermediary company they use.
