“Für kurzen Städtetrip geeignet - für Familien nur bedingt.”
The location is great, within walking distance to the train station/ZOB and the city center, definitely worth it for a short city trip. The room was spacious, had everything needed, and the beds were comfortable. We booked a “Superior Family Room” through Booking, expecting a room with two separate spaces (each with a bed or sofa bed), but the hotel actually doesn’t have that category (see their website). Instead we got a standard three‑bedroom room with a folded couch and no separate rooms. Traveling with a baby who cries at night, we needed two separate rooms so one parent and the big child could sleep; the Booking images were misleading, showing pictures of the three‑ and four‑bedroom rooms that match the website. The front desk staff was unhelpful, only pointing out the room size and the two beds listed in the description (which we didn’t even complain about). He claimed the images were just sample pictures (WTF?). No accommodation or solution was offered. The issue is with Booking. We originally wanted to stay two nights, but left after one because that night was unbearable and we all slept poorly (not because of the comfortable beds). Additionally a towel was dirty and a glass in the bathroom was grimy. We also found it negative that only one chair was at the desk and no other seating was available (the sofa was unfolded). I would have expected two more chairs, space was available. The shower had mold in the seams and corners.
Anna_d_fischer3 weken geleden