Samenvatting van deze beoordeling
The customer service was excellent.
SiyaEen week geleden
Een ogenblik…
★★★·Rosebank·8.3
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of typ het gewoon — “rond de 20e, drie nachten”
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Located in Cape Town's Western Cape Region, City Lodge Hotel Pinelands features an outdoor pool and fitness centre, 5 km from Kenilworth Race Course and 6 km from Canal Walk. Air-conditioned rooms include flat-screen TVs, seating areas, and private bathrooms with free toiletries and hair dryers. Cape Town CBD is 8 km away, with Cape Town International Airport 10 km from the hotel.
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Hoe gasten het hotel beoordelen, aspect voor aspect.
Samenvatting van deze beoordeling
The customer service was excellent.
Siya·Een week geleden
The rooms were comfortable, but parking was limited.
Jon·3 weken geleden
Everything was perfect, and there was nothing to criticize.
Ethwell·3 weken geleden
The location and room were good, but the room booked for my son made him violently ill during the night, so I rushed him to a doctor; we asked the front desk for a two‑hour extension so we could take him away, but instead of a pro‑rated fee we were charged the full night’s rate. Two years earlier, when a storm hit Cape Town and the pass over Franschhoek closed, I called to postpone my booking by two days until the road reopened, but the hotel refused and I had to pay full price again; on both occasions the staff showed no willingness to help, claiming it was out of season and that they wouldn’t incur a loss, which felt greedy and lacking in compassion.
Gert·Een maand geleden
It felt like a home away from home, and there was nothing negative to mention.
Gavin·Een maand geleden