“Falta clareza da recepção sobre informações do hotel”
Nothing to declare. When booking the stay, the hotel requested upfront payment with an option to split it, which was paid. But to my surprise they asked for payment at the accommodation, causing confusion, frustration and delay. The information the reception gave did not match the booking. Breakfast had few options and there was a lot of noise in the room 24 hours, apparently from an external equipment we couldn’t identify. The local Wi‑Fi was confusing, and on the hotel card they asked for registration with vague instructions. The biggest frustration, besides the payment confusion, was arriving to the room and not finding an outlet on the central desk, which disrupted our home‑office work.
Eduardo·Een maand geleden