P.C. Boutique H. Vesuvius, Napoli Centro, by ClaPa Group

Tudo limpo, boa localização

Debora·3 weken geleden

“Fix the english translation for building access. It sound say 2 THEN alarm, not 2 WITH alarm.”

The place was secure, located well, and overall great. However, checking in and accessing the building felt like solving a riddle; I had to figure out how to get into the room, and many guests probably find the process laborious.

Eric·4 weken geleden

“I was overcharged, underdelivered and very rude reception.”

The reception was horrendous; I never encountered anyone so rude, and I was overcharged and downgraded without my knowledge. The staff were the problem.

Patrikia·Een maand geleden

“Enjoyable place :)”

We enjoyed our stay: the room, bedding, and bathroom were clean, and having toiletries supplied was a lovely touch. The building itself was cool and full of character, making the stay feel special. A fridge and air conditioning in the room were convenient, and the balcony was a nice bonus. The hostel’s proximity to the metro made getting around Naples easy. A few drawbacks: the €200 deposit felt high and unexpected; the reception/check‑in was at a different site from the rooms, which was confusing; and the information about luggage storage before check‑in was unclear—though the listing said it was available for early arrivals, it wasn’t when we arrived. Despite these issues, we had a good stay!

Lucy·Een maand geleden

Nothing. I was denied check‑in in the most rude and humiliating way, in front of 20 people; this place should be investigated not only by the booking platform but by local police. About 24 hours before the scheduled check‑in, I used the property’s official messaging system to tell them that my partner and I would need to check in after 8:00 PM because of our travel schedule. I never received a reply. On the night of our arrival, we got to Naples late at night, found ourselves without access to the accommodation, and received no assistance from the property. We were left in an unfamiliar area near the port of Naples, carrying suitcases, cameras, and personal belongings, unsure where to stay. Fortunately, we eventually found someone kind enough to help us find alternative accommodation and check in elsewhere for the night. The next day, I went to the property’s office to explain the situation and find a solution. The situation worsened: instead of trying to understand what had happened or helping us, the woman at the office said she didn’t care about my situation and told me to contact the booking platform. She also criticized me for not contacting the property through WhatsApp, even though I had already used the official messaging system 24 hours earlier. In front of about twenty people, I was treated extremely disrespectfully and humiliatingly, told literally, “You are not the one who tells us what to do. We are the ones who tell you what to do, and today you are not checking in here.”

Joseph·Een maand geleden