“no stay - basically we were kicked out in the middle of the night”
They should have a pool, which would have been a plus if the property hadn’t closed suddenly because of “technical issues” right before I arrived. 1. They don’t care about their customers, even when the property breaks its own rules. 2. The property had “technical issues” but didn’t inform me in time. 3. Those problems meant they couldn’t accommodate me. 4. They sent me a message only about three hours before my scheduled arrival, but I couldn’t see it because I was driving. 5. They didn’t call or text me, so I wondered if they even knew about the situation. 6. Neither the property nor anyone offered alternative accommodation. 7. As a result, I arrived late in the evening with my family and young children. It was already dark, we were in a rural area in Germany, the property was closed, nobody was there, and no one answered the phone. 8. I had to urgently find somewhere else for my family and children to spend the night, entirely on my own. 9. In addition, neither the property nor anyone cancelled the reservation; instead, they asked me to cancel it myself, which violates their own rules.
Martynas·2 maanden geleden