“Plumbing Problems, moldy smells, & lumpy sunken mattress.”
The staff was kind and courteous. When I entered the building, there was an odor, but I was told it was due to ongoing renovations. After checking in and getting my room keys, I headed to the elevator, which is located at the back corner of the building—the only elevator. I unloaded my luggage onto a cart and walked to the elevator, only to find it out of order and not working. I returned to the front desk, informed the staff, and requested a room change because I had an injury and couldn’t walk the stairs. I received a new room and went there. Inside, I noticed the mattress was sunken and the bathroom shower was not fully enclosed. I assumed the design was functional, but water from the shower splashed onto the floor. That wasn’t the only issue: the drain was insufficient and water stayed in the shower for an hour. Later that evening, when my partner showered, it didn’t drain properly either. Loud clanging sounds and black particles came out of the drain. At night, water leaked from somewhere unseen, flooded the bathroom floor, and seeped onto the carpet. This was a miserable stay for us. I informed the staff, and they were courteous and refunded us for the stay. But I was so disappointed! These are things no one should endure, and I hope the owners will support management and staff with a total demolition and remodel.
Virginia3 weken geleden