“Booking.com are thieves they falsely advertise to lure people to book at properties that are not located in the area the”
The property isn’t what the listing shows; the website only offers Japanese, no English option. They claimed the hotel was in Kyoto, but after an 8‑hour bullet‑train ride from Tokyo I arrived at a place that wasn’t even there, so we missed our one‑night reservation. The staff never spoke English, and my family and I spent another 2‑3 hours with Kyoto police trying to translate and ask for a refund, which the hotel never granted. When I tried to dispute the charge with AMEX, they said the fee was my responsibility, even though they misrepresented the location—over 6 hours by bullet train from Kyoto. I ended up paying $1,500, lost a whole day of travel, and had to wander the streets with our luggage, checking every nearby hotel for a last‑minute room just to avoid being stranded on the street.
Sharleen·Een jaar geleden