“We didn’t stay, we literally checked out immediately after knowing that they placed us on level 2”
There was no disabled access, no lift or ramp, so we had to check out right after checking in, and the staff said we’d need to go through the general manager for a refund; they couldn’t offer any suitable replacement for our booking. Make a note that the rooms aren’t disabled‑friendly before booking.
Samowel2 dagen geleden