Toyoko Inn Shizuoka Shimizu Ekimae

Deși am întâmpinat o problemă neprevăzută în cameră ,reacția și profesionalismul personalului de la receptie a fost absolut de nota 10. Felul în care personalul de la recepție a gestionat situația — rapid, cu amabilitate și maximă eficiență — a transformat un moment neplăcut într-o experiență memorabilă. O problemă poate apărea oriunde, însă modul în care ați rezolvat-o demonstrează un management excelent și respect față de oaspeți. Cu siguranță voi reveni și voi recomanda hotelul dumneavoastră. Vă mulțumesc încă o dată pentru profesionalism!

Georgeta·6 dagen geleden

“Para dormir y seguir viaje”

The room was fine, but the front desk staff didn’t speak English, the breakfast was weak, seemed aimed only at locals, and there was no butter or jam.

Ricardo·Een week geleden

“太棒了”

The location is spot on, right next to Shimizu Station. Breakfast was pretty good, and they offered free water and coffee. Check‑in and check‑out were quick and hassle‑free. Everything was flawless.

Zhongshuang·Een week geleden

The place is in a decent spot. The man at the front desk was awful. We got in early and asked a woman at the counter if we could leave our luggage in the lobby; she said yes. We left for sightseeing, but when my wife came back to grab something, the same man shouted at her and told her to leave with the luggage. She explained we had a reservation and asked if he spoke English; he said no and still told her to leave. Finally she showed him my passport photo, proving the booking was under my name, but he never apologized. He needs more customer‑service training because he just says ‘no’ to customers. We had booked a 2‑bed smoking room by mistake (we don’t smoke) and asked to change to a non‑smoking room, even a double bed would be fine. He just said no without trying to help. The manager eventually came out and swapped our room. We’re grateful to the manager but were very disappointed by the other staff.

Chris·Een week geleden

“ここを選んで良かったです。また利用します。Highly recommend!”

The staff were super friendly and the vibe was great. The location is just a short walk from Shimizu Station. The room was clean, simple, and quiet, and I loved the great shower pressure, haha! Breakfast was also tasty with a good variety. I really enjoyed my stay and would highly recommend this hotel! Thank you! No complaints at all! Zero issues!!

Jacobs·2 weken geleden