“Please Read!!”
The front desk clerk was wonderful—no complaints about her at all! However, someone had canceled my reservation. When I checked in, the clerk said, “you canceled your reservation.” I did not cancel it! We were expecting a hurricane, and she reinstated the reservation, but if someone had booked the room, there was only one room left. I asked who canceled it, and she said she didn’t know. With 15 years of front desk experience, I know management can find out who canceled my reservation. That could have put my family and me in danger because I couldn’t leave Pensacola due to imminent weather. It was not past the cancellation period either. I booked for 2 nights but only stayed 1. If the circumstances had been different I would have not stayed at all, so I probably won’t go back.
Mitzie4 dagen geleden