“Остались неприятные впечатление”
The hotel was pretty, the windows offered nice views, the breakfast buffet was very good and the place was clean. Unfortunately the staff and service left a very unpleasant impression. At reception a Ukrainian girl greeted us, but we were both from Ukraine and she showed no understanding or willingness to help. She explained that because we booked through Booking, we were given the worst option. We ended up with a room that was not what we booked: instead of two separate beds we got one small double bed, and instead of the expected view we had a view of the road. She mentioned that if we had booked directly, we could have gotten a room with two beds and a pool view for an extra 5 €; the rooms were available but they just didn’t want to give them to us. It raises the question: why confirm a specific room type if the hotel won’t honor its commitments? We expected specific conditions and would have chosen another hotel if we had known this in advance. Other drawbacks: the shower water was barely warm, so a hot shower was impossible; the air‑conditioner didn’t heat; the blankets were thin and only one was provided for the small double bed, making it very uncomfortable to sleep together; the hair dryer was poorly positioned low near the toilet, making it inconvenient even for my short height; the luggage storage was paid, while many hotels offer it free. The most unpleasant was the staff’s attitude toward guests who booked through Booking. It seems they deliberately place such clients in the worst rooms, even when better options exist. We didn’t receive what we paid for and couldn’t rest properly. Very disappointed and not recommended.
Yana2 dagen geleden