The room was not cleaned; they told us that because we checked in at night, it would not be cleaned the next day, which is unacceptable.
PetraEen maand geleden
Een ogenblik…
★★★★·Köln·8.0
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of typ het gewoon — “rond de 20e, drie nachten”
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Located beside the Marsdorf Business Park in Cologne, the 4-star-superior Mercure Hotel Köln West offers modern rooms with Wi-Fi, satellite TV, and desks. The hotel features a spa with indoor pool, sauna, and gym, as well as a Les Créateurs restaurant with terrace and a Vis-à-Vis bar serving fine wines. The Marsdorf underground station is a 3-minute walk away, and Cologne Cathedral is 30 minutes away by underground.
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Hoe gasten het hotel beoordelen, aspect voor aspect.
The room was not cleaned; they told us that because we checked in at night, it would not be cleaned the next day, which is unacceptable.
Petra·Een maand geleden
The swimming and sports facilities are good, the breakfast was also good, and the room was good. The service in the hotel was also good. In our room there was a shower that we found unpleasant because you can slip quickly, and the cleaning was reasonable.
Leentfaar·Een maand geleden
Nice staff and tidy room. The walls could be repainted. At breakfast more fruit and vegetables could be offered.
Jasmin·Een maand geleden
The staff was very friendly and answered even my strangest questions! The room had enough space and a small fridge. The bathroom was also nice and clean! In the evenings you could relax nicely in the pool and simply unwind. The women's dressing area was a bit confusingly arranged and hard to use alone.
Raquel·Een maand geleden
Staff were friendly, rooms were very clean and parking was easy. The pool, sauna, spa and fitness areas were accessible, but there were many unsupervised children, which was not the hotel's fault.
Nathan·Een maand geleden