“Dommage...”
The converted bus was quite cosy, with cute décor and it stayed clean, and the outdoor area facing the volcano – with a hanging chair, a small table and artificial grass – was pleasant. Unfortunately, the running water stopped at the end of the second day and we left on the third; as seasoned van‑travelers we can manage with limited water or nature as a toilet when we plan for it, but this outage was completely unexpected. The owner was slow to respond and gave dubious explanations – no reply the day before our arrival because of an “urgent medical emergency abroad”, a previous drunk guest who supposedly refused to leave, prompting police involvement and a two‑hour delayed check‑in, water pipes allegedly damaged by that guest, and then a family death to justify the lack of action, all within three days for a single person, which we found hard to believe. A technician inspected the damage after work hours but couldn’t fix it, saying he could return the next morning, leaving us without water for three days. We expected the owner to at least arrange hotel accommodation while repairs were made; instead we were offered a complimentary breakfast and told a message would be sent to obtain a full refund. We checked out on 28 February and, as of 10 March, have heard nothing about the refund.
Pavlina·8 maanden geleden