“Não vale a pena. A parte de praia é pequena. E os funcionários não atendem bem. Sem empatia.”
I liked the hotel; the facilities are very good, everything brand new. The pool and beach towels are separate, and the animators are friendly. The staff, however, seem unaware that they’re in a high‑end resort, acting stiffly and lacking empathy. I managed to delay checkout by an hour at reception, but when we tried to enter the room it was locked, no one told us, and I literally had to run to reception to unlock it so we could switch rooms and grab our bags. Another irritation was being approached 3–4 times a day about buying a quota; it’s exhausting. I understand GAV relies on this, but they should be more organized and only approach once. The room cleaning feels odd; the floor looks hazy and not truly clean. The beach area is poor, with only space for nine umbrellas. I probably wouldn’t return unless they change this impression.
MarcoEen jaar geleden