“Expensive for the treatment I had”
The hotel is near the airport, but I had to wait almost 2 hours after the official check‑in time just to get into my room. I arrived around 10:40 am hoping to drop off my backpack, but no one was around. I messaged the staff to ask when they’d be available, got no reply. I showed up again at 2:15 pm, called both numbers posted in the lobby (over 20 times), the phones rang but nobody answered. I texted them hoping for a refund because I’d already waited almost an hour. I had data, so I knew there was signal, but it was raining and my shirt was already wet 😅. At about 3:40 pm a staff member arrived and said she didn’t know there was a booking, claiming no one had checked in at the ATM. If you book through any site, you should confirm a staff member is present at check‑in time. I went inside, had to wait another 10–15 minutes because the room I was supposed to use wasn’t clean or organized 🙄. There was no drinking water, and the shower area was clogged. I travel regularly, but this is the first time I’ve been treated like this.
Rica·Een jaar geleden