“MUY MALA RELACIÓN PRECIO CALIDAD”
I’ll try to be fair and clear. I booked the most expensive room in the hotel, the highest I paid on my trip, and expected more. First, it isn’t beachfront as described; it’s on the other side of the avenue, so you must cross and walk about 150 m to reach the beach. The deluxe suite, though spacious, lacks a microwave, a coffee maker, or even a kettle—basic items that should be available in a hotel of this price. There is no ice machine or coffee maker, just a water dispenser at reception that never has glasses, and the staff at reception says they don’t handle that. You have to ask the bar next door, which is busy with non‑hotel guests, for ice, and they’ll give you a small plastic cup that barely fits one person, without a proper container. The room fridge is just a cooler, not a real fridge. The hotel has only one elevator, so wait times are long. During my three nights, the room was never cleaned, even though I requested it; we had to find new towels and take out trash to prevent accumulation. Because there’s no coffee maker or hot water in the room or at reception, we had to buy hot drinks at the bar, paying $11 for two simple American coffees each morning. The worst part isn’t the cost of the coffee; the bar only opens Thursday to Sunday, so on other days there’s nothing within three blocks for a hot drink. We left on a Monday and couldn’t get coffee until we reached the airport. I’m a traveler who likes to judge accommodations based on other guests’ reviews before booking, and I feel my bad experience is due to the hotel operating more like a hostel. The staff is minimal, one person with little training for tourists, and services are very basic or nonexistent. So if you pay almost $200 for a room, you expect a different level of service, which I didn’t get. If you had booked a cheaper room, you might have been satisfied. That’s why I want to be clear: my criticism is about the rate I was charged. It was my wife’s birthday, and we thought the hotel would provide a completely different service. My personal experience was unpleasant.
Gustavo·2 weken geleden