“Lovely location and facilities, but nobody to answer the emergency number.”
Location is beautiful. Lots of facilities and animals, small playground and outdoor pool. Lovely woods walk. The lodge I stayed at, the private lodge, was perfect for me and my family. My son is autistic and is a flight risk and our lodge was fully enclosed, giving us peace of mind. Hot tub was also excellent. Lodge had nearly everything it needed - pots, pans, cutlery, salt and pepper, smart tv, wifi, clothes horse etc. Apart from the check in (see next paragraph), we all really enjoyed our time at the location. Lots of bins around the location also. told me that the check in time is from 3pm to midnight. My family landed at Pembroke Dock at 12pm. It was a 5 hour drive to the campsite. We stopped on the way to change nappies, let the kids stretch their legs, feed the baby, stop at Tesco. We got to the campsite at 9pm. There was nobody in reception. Reception had closed at 8.30pm, contrary to what said. There was an emergency number on the door of reception, which I tried calling approximately 20 times - no answer. My wife and kids were extremely distressed. I walked around to find help, time was 10:30pm. Thankfully, I found a gentleman walking his dog - he told me he worked at the location. He told me to wait for 2 minutes so he could put his dog home. He came back with a lady. Together they checked me in and gave me keys. I never heard back from the accommodation of why I tried to call so many times. Extremely disappointing that nobody would pick up the "emergency" call. If that gentleman hadn't been out walking his dog, we'd have had to pay to stay somewhere else for the night, and the lodge was already expensive enough. Only two small towels provided with our lodge also - not ideal when there was 5 of us staying there. Overall, would have given the location a 10 out of 10, if the emergency number was answered and we were helped
David·2 maanden geleden