Okura Garden Hotel Shanghai

“Excellent option in the heart of the Concession area”

The location is fantastic—lovely leafy neighbourhood, very close to the metro, comfortable rooms, friendly staff, the original part of the building has a lot of character, and the small gardens are magical, but the rooms are ageing, hence the ongoing renovation.

Bruno·5 dagen geleden

The renovation is a nightmare – the hotel never tells you about it when you book. We stayed four days on the 22nd floor and could hear pneumatic hammers and drills from the ground up to almost the top. The noise was unbearable, especially between 9 and 18, and it left me with a pounding headache even after just half an hour in the room. Skip this place; the rates are high and the conditions are unacceptable for a 4‑star hotel. The staff’s attitude is indifferent, and if it weren’t for the great location I’d consider the stay a failure. Breakfast was good, but that doesn’t excuse the lack of transparency – I would never have booked if I’d known about the construction earlier.

Maciej·Een week geleden

“Ótimo hotel em Xanghai”

The room was spacious and clean, the staff were attentive, the breakfast was very good, and the location was great.

Marcelo·Een week geleden

“Nice hotel but with major renovation going one”

The hotel exudes a lovely old‑world charm and an excellent location that couldn’t be better; the room was spacious, comfortable, and very clean, and without the renovation work I would have given it an almost perfect 10/10. However, major renovation work took place every day from 10:00 to 18:00, and we were only told about this at check‑in. The noise was extremely loud, making it impossible to stay in the room during those hours. At check‑in we were told all guests had been given upgraded rooms, yet I would have preferred a room where I could actually rest after a long flight from Europe. I think it is unfair that such significant renovation work was not clearly communicated when booking. Additionally, we had a simple Twinings English Tea and a Coke in the lobby bar, costing about €25; given that this is a four‑star hotel and guests are experiencing major renovation‑related disruption, I found the pricing unreasonably high.

Family·Een week geleden

“Classy environment and great staff in a premium location.”

The building feels modern and well maintained, and the common areas are a nice spot to relax. We even hit up the sky bar and enjoyed the view from the 33rd floor, though the cocktails were mediocre. The room was roomy, had comfy pillows, and was spotless. The hotel takes cleanliness seriously; if they can’t clean a room, they call you to arrange another time. The bathroom featured a Japanese bidet with a warm seat, and the bathtub was large with strong water pressure that fills quickly. The common areas also had Japanese bidets. Staff were always ready to help with heavy items or any request (we even borrowed a corkscrew). They don’t expect tips and won’t even accept them. Their English is solid. The highlight was the late‑checkout situation: my flight left in the evening, so I booked an extra night to stay past checkout and rest. The staff were puzzled why I’d “waste” money on a night I wouldn’t use, but after some back‑and‑forth they understood and offered to refund the night I wouldn’t stay and waived the late‑checkout fee. I can’t remember the last time I saw such customer service. On the downside, the hotel charged a deposit of about 300 EUR at check‑in, supposedly for services like the spa, restaurants, and bars, and it was reimbursed after check‑out. I didn’t mind the practice and used a few services, but a heads‑up would have been appreciated so we’d know the booking price isn’t the final price.

Ygor·Een week geleden