★★★★·Prague·9.0
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of typ het gewoon — “rond de 20e, drie nachten”
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Wellness Hotel Step - Czech Leading Hotels, located 5 km from Prague city centre, offers modern rooms with city views, air-conditioning, and minibar. The hotel features an indoor pool, various saunas, and a direct connection to the Step Sports and Wellness Centre with tennis courts, bowling alley, and indoor golf. Free Wi-Fi and restaurants serving Czech and international cuisine are available.
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Hoe gasten het hotel beoordelen, aspect voor aspect.
Personal, Saubere Zimmer, Küche schmackhaft, Wellness. Wie auf einem Bahnhof, 20m vor dem Hotel ständiger Zugverkehr, alle 30 Sekunden ein Zug, schlechte Isolierung der Fenster. Nach Beschwerde an der Rezeption haben wir Ohrstöpsel bekommen.Nach 1 Uhr morgens nimmt der Zugverkehr ab.bis 5 Uhr
Rudi·3 weken geleden
I booked a suite room, it was spacious with decent bathroom size. 1. Pathetic Room Service: I checked in to find no coffee kit in my room. I called to request one, along with some dining plates. No one ever showed up for 1 hr and multiple calls, so I had to walk down to reception and carry the plates up myself. When I called again for the coffee next morning, it took another 30-minute wait and a follow-up reminder just to get it. You do not expect this abysmal level of service from a 4-star hotel. 2. Zero Empathy from Reservations: The day after booking, my travel partner experienced a tragic personal loss. We contacted the hotel immediately, but the reservation team was completely rigid and refused to accommodate any dates changes. They clearly care more about keeping your money than helping a guest facing a genuine crisis that no body could have pre-empted. 3. Rigid Staff and Poor Care: The hotel allows a 3 PM check-in but demands a 12 PM checkout. Because my flight was delayed, I asked for just one extra hour—which still gave housekeeping plenty of time before the next check-in. The staff flatly denied it, choosing rigid policy over basic hospitality and personal attention
Paramjeet·3 weken geleden
Very kind. Everything is perfect
Ahmad·3 weken geleden
Alles bestens
Andreas·3 weken geleden
Гарний сучасний готель.Красива зелена територія. Привітний персонал, є українськомовні.Сніданки чудові , великий асортимент продуктів. Все чисто, обслуговування в готелі на ви шоку рівні. Щодня зміна рушників , вода в номері, чай , кава .кавомашинка.Дуже сподобалось. Обовʼязково зупинюся там ще. Вікна в номері були невеликі та відкривалися не зручно
Наталія·3 weken geleden