Royal Hotel Kumkapı

“Ok for a money.”

Close to the old town, acceptable for the price.

Oleg·Een week geleden

The hotel was clean, the sheets smelled nice, and I’ll book again in the shortest time possible.

Refik·5 maanden geleden

“Liars... stay as far away from them as possible!”

We had a very negative experience with this property. After making a reservation, we were told upon arrival that they “couldn’t see” our booking due to a supposed system issue. They then asked us to cancel the reservation and suggested making the payment outside the platform, which is a major red flag. On top of that, they tried to offer us a much worse room in the basement instead of the one we originally booked. The room was dirty and clearly not what we had agreed to. A few minutes later, another couple from our country arrived and experienced the exact same situation. Apparently, we had both been booked into the same room with the jacuzzi. They were shown the same dirty basement room as an alternative and ended up sitting in their car trying to find another hotel. We had just arrived after a long trip, exhausted and expecting to rest, but instead we were forced to deal with this situation and find another place to stay at the last minute. Although we eventually received a refund and found alternative accommodation, the whole experience was stressful and disappointing. People should stay away from these liars.

Mariyan·5 maanden geleden

“Allez ailleurs...”

It would have been better if I had stayed more than 2 hours to know. The first time in my life that I stayed only 1 hour in a place. The room was not at all the one requested. As several other comments point out, there is a big deception between the photos taken and reality. The rooms do not match the photos. We asked for a Deluxe room with a window. It was only available the next day because a client had finally booked an extra night. That’s not my problem, then it smells like a lie. They tried to give us a room next to the reception… You can hear everything, the door doesn’t even lock, it’s ugly, dirty… After several minutes of discussion with them, and I was lucky to have my partner who speaks Turkish otherwise I was doomed, we managed to get a refund without fees. The hotel clearly doesn’t care about welcoming us well, some people unfortunately have no choice but to stay. The ratings are extremely generous and inflated. Be careful! Their extreme quickness to apologize and accept a free refund on Booking shows they are not at their trial. That should be enough for some people to skip it and not leave negative comments. It won’t be my case, sorry… And finally several people told us that we did well not to stay in this neighborhood that is scary at night.

Romain·5 maanden geleden

“Jalnic”

The location is close to tourist attractions, but I was not given the room I booked, but a much smaller and pitiful one. In three days they didn’t clean at all.

Roxana·6 maanden geleden