“Dont think I would return again mainly due to the Bad water condition in the bathroom!!”
At first glance the hotel looked nice, and the poolside area and the food at the restaurant were good overall. I stayed at Vertigo, their partner property across the road, where the rooms were a bit better than the main hotel. However, the rooms and the service disappointed me. I had a reservation, but when I arrived for check‑in they said it was a busy time, the hotel was sold out, and they wouldn’t honor my reservation because they prioritize direct bookings over online ones. After a long discussion I finally got a room, which meant they had one available but weren’t willing to give it away for some reason. The bathroom water quality was a major issue: it was brown and muddled one day, and even after they said they were treating it, it only improved slightly by the evening and still looked yellowish, which was unacceptable. The bath towels and napkins were also problematic; housekeeping didn’t bring them back after cleaning the room, and I had to wait half an hour twice after returning in the evening before they arrived, and even then they didn’t seem clean or fresh.
Vivek·Een maand geleden