“Infelizmente, nossa experiência não foi boa e o custo-benefício é péssimo.”
The only positives were the seaside location and the welcome décor. The value for money is awful. Cleaning was very basic: we found hair and dust, a moldy pillow with yellow stains that clearly needed replacement. The mattress was extremely thin and soft, so you could feel the bed frame, and the pillows were too high and uncomfortable. The room had a strong sewer smell, poor ventilation, and almost no sound insulation. Many cats roamed the property and would enter the room if the door was left open. The manager offered another room after we reported the issues, which slightly improved the situation, but the thin mattress, high pillows, and bad odor remained. Breakfast was tasty but repetitive and disorganized: it started after the announced time, food was served gradually, and on rainy days it arrived uncovered with raindrops on the dishes. When it rained, we were essentially confined to the room with no umbrellas available. The property has potential but urgently needs general maintenance. Some beach loungers were broken. Communication with the manager was also a negative point. We booked nine nights but left early because of the problems and couldn’t negotiate the remaining nights well. When we raised basic hygiene and comfort concerns, our complaints were taken as a “luxury” expectation and compared to a resort. I do not recommend staying here. During our trip we found far better options with more comfort, facilities, and service, even at lower prices. We weren’t looking for luxury, just hygiene, comfort, and service matching the price.
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