“No cumplió mis expectativas, somos locales, y no volvemos a ese hotel, por lo que pagamos no lo vale”
Bridgitte at the front desk helped us book and get an extra hour of late check‑out because no one else could resolve it, and the arcade attendant was very friendly and lovely with the kids. The surf pool didn’t work, and when we went for my son’s birthday, the overall restaurant service was terrible; we weren’t offered water at breakfast, had to hunt down waiters for water and coffee, and the staff never cleaned or took dirty dishes. We dined at the steak place and the food presentation was poor, they brought me a dish I didn’t order, I asked for late check‑out again and nobody could solve it, they wanted to charge extra, and because the surf pool was broken we felt the hotel was overpriced overall.
Alondra·Een maand geleden