Very disappointing experience with the payment and refund process at this Super 8. I booked and paid for the room online in full before arriving. However, when I checked in, the receptionist charged me the full room amount again, plus a $40 security deposit. I explained that I had already paid online, but I was told that the extra room charge and the $40 deposit would be refunded within 3–4 days. It has now been seven days. I finally received the duplicate room charge back yesterday, but I still have not received my $40 security deposit. This is not a good way to handle a customer's money. If a guest has already paid for the room online, they should not be charged the full amount again at check-in and then have to wait days to get their own money back. On top of that, the security deposit still hasn't been returned after a full week. This is not a good way to handle a customer's money. If a guest has already paid for the room online, they should not be charged the full amount again at check-in and then have to wait days to get their own money back. On top of that, the security deposit still hasn't been returned after a full week. They shoudl not charge twice
Kaushal·2 maanden geleden