“A stay that could have been pleasant, but ended in a very upsetting experience.”
The location was fine. Unfortunately, my experience with the hotel management was extremely disappointing. We arrived very early after an early‑morning flight, having let the hotel know in advance that we would be early. I understood that the room wouldn’t be ready until later and had no problem with that. We left our luggage at the hotel and quietly waited and rested in a common area because we were exhausted from travelling. The manager approached us in a very unfriendly manner and told us we could not stay there and that we had to leave the property. What upset me was not that our room was not ready—I fully understood the check‑in time—but the way we were spoken to and treated. I believe a hotel manager could have handled the situation very differently by simply speaking to us kindly and suggesting another place where we could wait, have breakfast or get a coffee. Because I was unhappy with the way we had been treated, I submitted a complaint. Unfortunately, what happened after that was far more upsetting. On September 5, the final evening of our stay, when I returned to the hotel, the manager was waiting for me at the entrance. She asked me directly whether I had complained about her to . I answered honestly that I had. After confronting me about my complaint, she told me that if I went to my room, she would call the police. I was shocked. My reservation was still valid, the accommodation had been fully paid for, and all of my personal belongings were inside my room. I simply wanted to return to the room I had paid for. The manager then actually called the police, and the police came to the hotel. This happened in front of my friend, my friend’s son and my own son. It was an extremely uncomfortable, embarrassing and stressful experience and a very upsetting way to end our holiday.
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