“Could have been better”
The staff were the kindest and most considerate, especially Joy, who was an admirable all‑around helper—thanks a lot, Joy. They made our stay comfortable. Breakfast was good, and the balcony that stretches from the ground floor toward the sea was gorgeous. What I disliked, and perhaps why I wasn’t fully satisfied, was that guests cannot eat or drink inside their rooms. The balconies were empty, with no sand beds or seats for guests to enjoy the stay more. When I asked, the staff said it was property policy to avoid fire ants from food crumbs or drinks. I found that unreasonable, especially since the staff cleaned well every day. This policy made us always go to the restaurant to eat and drink, which was less comfortable. Also, there was no kettle to make coffee or tea first thing in the morning, so if you wake up early you have to wait for the restaurant staff to clock in at 7 am to get hot water—quite inconvenient. Secondly, we ran out of water during our stay because of a broken pump, which wasn’t the hotel’s fault but a municipal issue; the manager handled the communication poorly, leaving staff to deal with shouting Chinese guests while the manager was elsewhere. When water returned, there were no apologies from the property or manager, which was bad handling. Lastly, you can only pay with cash—no debit or credit cards. In Siquijor, each ATM only allows 10,000 PHP per day, so ensuring enough cash for checkout was very inconvenient.
Cathy·3 maanden geleden