“STANZE NON DISPONIBILI NONOSTANTE AVESSIMO PRENOTATO!!!!! PESSIMO.”
I couldn’t stay at this hotel because, despite a reservation made 4 days in advance, we were told upon arrival that no rooms were available. The owner claimed over the phone that our reservation did not appear in their system even though we had received a confirmation email and, when they checked their computer, our reservation was indeed listed from 4 days ago. They had already given our rooms (already booked) to other people who had called them on the day of our arrival, probably because they don’t cross‑check the various platforms on which their property is listed. I advise the owner to be more careful in the future or to remove the hotel from booking platforms if they can’t manage them. We received no apology for what happened, only continuous insinuations that we had booked on the same day (which is false, as we had the booking confirmation). They helped us find an alternative property only after being contacted by Booking’s customer service. Not to mention that we couldn’t spend too much time on the phone looking for a solution because we were at a party! I hope I never have to return.
Silvia_brunoEen maand geleden