“It's ok for what you paid. Once need a deep clean!!”
Our experience was ok. Rooms are small compared to how they look in photos. Cleanliness needs to upgrade. Especially the bathroom needs to have a deep clean. There were molds in some areas, and the commode had some stains. They provided soap and two shampoo packets. The towels were old but washed and clean. Overall it's ok for the money we paid, as I heard from the friends who were in New Delhi before. We ordered french fries just after we arrived for our 20-month-old baby. But it was too greasy, and we were worried about giving it to our baby. Then we dine outside for our entire stay. The front office staff from night till morning—the young guy. He lacks an understanding of hospitality. The older staff at the front desk were helpful and pleasant. However, this young man was rude and consistently negative. When I inquired about ironing service, he informed me it was paid, and I accepted that. Then he stated the service was unavailable. I asked if I could find an iron to use myself, and he again said no, that the service was not available. The next day, we informed housekeeping that we didn't need our room cleaned since we had only used it for a few hours, and we requested a refill of the tea and coffee supplies. Upon returning to our room in the evening, I found that they had not been refilled. I called the reception and later the kitchen, but nothing was done. I called reception again, and that same young man appeared. He claimed that the tea/coffee supplies and water were not complimentary and that we had to pay for them. I explained that I received them as complimentary on the first day and had asked room service to refill them today, also requesting not to clean or move our belongings that morning. He insisted it was complimentary only for the first day and that thereafter it was paid. I was willing to pay if it was clearly stated or part of the policy, but he seemed to be trying to deceive me. I pointed out that it was listed as included, and he eventually conceded and left. After that, I received two bottles of water, but we had already purchased enough ourselves. I didn't want him to treat another guest this way. He was the only negative experience I had at this property. He seems to lack any understanding of hospitality. Having worked in the hospitality sector for over a decade, I believe individuals like him need proper training or should consider a different career if they cannot grasp the essence of the industry
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