“Disappointing customer service overshadowed my stay, particularly when a simple, reasonable request was met with unneces”
I appreciate the renovations and the comfortable bed. I’ve stayed here several times, but my latest visit was disappointing. During my first stay I wasn’t told the property uses well water, which tastes noticeably salty; after drinking a lot, I got stomach discomfort. Management understood and offered complimentary bottled water for future stays, which I appreciated. When I checked in again, I explained this to front‑desk attendant Henry and asked for two bottles of water. His attitude changed, and his reply was dismissive, rude, and unprofessional. It was especially disappointing because I was following the guidance from another manager. For a property charging its rates, regardless of its star rating, a request for two bottles of drinking water because of a prior issue shouldn’t be met with that attitude. It’s a small gesture that can significantly improve a guest’s experience. I don’t expect special treatment, just basic courtesy and consistency. I would strongly encourage the property to be more transparent about its water source so guests can make informed decisions, especially those sensitive to taste or mineral content. I’ve returned several times, but this interaction has made me reconsider staying again. It’s unfortunate because it could have been handled with a little kindness and professionalism.
TenuteEen week geleden