We booked four nights from 18‑22/10/25 and checked in through WhatsApp, providing the requested details and receiving an instant reply. Upon arrival the room had minor cleanliness issues that we overlooked, but the heating failed to work when we turned it on at 6 pm after the temperature dropped. Messages to the host explained how it should work, yet neither the room nor the bathroom heated up. We spent a freezing night without a warm bath, and the next morning the host replied with an ironic tone, suggesting we probably wanted a tropical climate. By noon we found alternative accommodation and left after notifying the host. I hope a technician is sent to fix the room so future guests don’t suffer the same problem. The experience ruined our holiday and cost us money, and the host’s attitude towards customers was disappointing.
Marianna·10 maanden geleden