The Shoulder of Mutton

“Extremely disappointing. Full refund been requested by no reply!”

The location was fine, but a faulty door lock required several attempts to open Room 5. Although the bed had been made, there were no towels, and the tea and coffee facilities were incomplete—no kettle, cups, or milk. We had to rummage for towels under the sofa in the stairwell and grab a kettle and cups from another room. The room was riddled with cobwebs, indicating it hadn’t been cleaned properly. The bottom drawer of the chest of drawers held rubbish left by previous guests, and a sponge scourer was found in the bathroom. The next day, my husband couldn’t open the door to Room 5, so he called the mobile number on our confirmation to explain the issue and we ended up staying in Room 4, which was also in an unacceptable condition: no kettle, no cups, no coffee‑making facilities, the mattress was upside down, and the bed base dipped significantly in the middle. Cobwebs were again everywhere, and overall the cleanliness and condition were deplorable. We left on Sunday morning, 30th August, with no instructions on where to leave the keys for Room 5, so we left them in the door.

Di·Een maand geleden

“I was very disappointed the pub was closed but still let a room with no facilities”

The pub was closed for refurbishment, but I spotted someone jet‑washing the road. I was told I was in a room in an outbuilding with no TV, no coffee‑making facilities, no mug in the bathroom, and only two pillows. This was the first and last time I’ll use this booking service; I feel ripped off and want my money back.

Bruce·Een maand geleden

I booked a 2 pm check‑in for me and my dog. When I arrived, no one was around except a maintenance worker doing major work in the main area, and I couldn’t gain access. I called the Shoulder of Mutton and spoke to a man who told me no one would be there for another two hours and that dogs were not allowed. When I mentioned I had booked for my dog, he said I couldn’t have done so and blamed me, even though I was looking at the confirmation on my phone. His attitude was really bad and he just didn’t care. He then told me to contact for a refund. The man was just obnoxious.

Baird·Een maand geleden

“Horrendous stay! At check in was told there was no guests booked in that evening and would have to wait 20 mins for the”

Nothing. The staff were incompetent.

Donna·2 maanden geleden

“awful”

I arrived to find the room feeling more like a hostel than a hotel, with no towels, no cleaning, almost no toilet roll, and no staff to help with check‑in. I wasn’t allowed to use or eat in the premises, a rule that wasn’t mentioned beforehand, so I had to leave after one night and my son ended up sleeping in the car because he couldn’t rest in the room.

Lindsay·3 maanden geleden